Another Mobile Library Catalog…01.12.09

12 01 2009

David Booker posted on The Centered Librarian about his library’s mobile search catalog today [http://centeredlibrarian.blogspot.com/LINCCWeb Mobile Catalog Search: 

“…LINCCWeb – the Library Information Network for Community Colleges here in Florida and is a service of CCLA. Among many things, we provide electronic access to our colleges’ library catalogs and have recently added mobile capability to that service. Check it out here: mobile.linccweb.org. And, check out some of our other cool tools here ”





Libraries and “Affinity Strings”…01.12.09

12 01 2009

Lorcan Dempsey pointed out in his excerpted post below [Affinity strings, personalization and recommendation] the use of “affinity strings” at the University of Minnesota which sounds very interesting and worth following its development.

“I heard about ‘affinity strings‘ on a visit to Minnesota some time ago. I was pleased to see that they have written up what they are doing in the recent issue of The Code4Lib Journal:

The University of Minnesota Libraries have created a MyLibrary portal, with databases and e-journals targeted to users, based on their affiliations. The University’s enterprise authentication system provides an ‘affinity string’, now used to personalize the MyLibrary portal. This affinity string automates discovery of a user’s relationship to the University–describing a user’s academic department and degree program or position at the University. Affinity strings also provide the Libraries with an anonymized view of resource usage, allowing data collection that respects users’ privacy and lays the groundwork for automated recommendation of relevant resources based on the practices and habits of their peers. [The Code4Lib Journal - Affinity Strings: Enterprise Data for Resource Recommendations]

Everybody at the University of Minnesota has one or more strings based on their area of study or work. These are generated from the University’s PeopleSoft system. Here is the example given in the article.

affinity.jpg

(This is a student based in the Twin Cities campus, who is a graduate student enrolled in thegraduate school, and doing a PhD in psychology.)

…It is used to prioritize content presented to users in the MyLibrary tab of the University portal, MyU. Some resources – the catalog for example – would be shown to all; some are shown selectively based on affinity string. The string is further used to match pre-existing ‘Research quick-start’ resource lists to relevant users and there is some interesting discussion of matching issues for different categories of user. Another use is to aggregate electronic resource usage data. The advantage here is that the affinity string provides a more general unit for tracking than the individual person does, protecting privacy. Affinity strings can be associated with particular resources through the centralized authentication system, allowing resource use to be tracked by audience.

Finally, the authors acknowledge the limitations of their approach…”





Library Customer Service-Attitude Adjustment…01.12.09

12 01 2009

From a Seth Godin post today entitled “In the Mood” [http://sethgodin.typepad.com/seths_blog/2009/01/in-the-mood.html] , here is an excerpt which points out something good and relevant to library customer service:

Songs about romance don’t tell you how to make out, they merely encourage it. It’s not the data that people seek, it’s the mood.

If all we needed to do great work was information, our problems would be over. The internet is the greatest repository anyone could imagine… if you want to know how to do something, the Net will show you how. Anything.

The how, of course, is not important. Books and songs and movies that have an impact work because they motivate us to take action, not because they show us exactly what to do

We don’t have a knowledge shortage. Far from it.

I get very annoyed at pundits who criticize a book for not having enough proof, not enough data, not enough rigorous case studies. I am disappointed at people who hesitate to start something important because they’re just waiting to learn enough or know enough or to figure out the answer…

You already know how to deliver excellent service that blows people away. You just don’t feel like it. Your organization has the resources to buy that machine or enter that market or change that policy. They’re just not in the mood.

If I accomplish anything on a good day, it’s helping you change attitudes. I’m working hard at getting you in the mood to do the things you already know how to do. I think that’s what your boss/the market wants you to do as well.”





“Time to Put Up or Shut Up” About OCLC Policy Change…01.11.09

11 01 2009

The following excerpt from Thingology (LibraryThing’s ideas blog) entitled “Why libraries must reject the OCLC Policy (part 1)“ [http://www.librarything.com/thingology/index.php] seems to be a pretty good assessment of the OCLC policy change debate that has been ongoing.  I would recommend reading the complete post along with the forthcoming “part 2).

“…1. The Policy fundamentally changes the character of OCLC, a “member” institution, with no formal member approval and with little member input…
.
2. The Policy is a legal document. No other statements matter….

3. The Policy is illegitimately retroactive…
.
4. The Policy is perpetual and will create a perpetual monopoly….

5. OCLC can change the Policy at any time, in any way….

6. If you violate the policy your library automatically loses the right to any “OCLC-derived” records you have….

7. OCLC has sole discretion to declare a library in violation and strip it of its records…

Call to action

Librarians and interested parties have only a month before the OCLC Policy goes into effect. It is time to put up or shut up.





Top Tech Trends for ALA Mid-Winter by Eric Lease Morgan…01.10.09

10 01 2009

An excerpt from “Eric Lease Morgan’s Top Tech Trends for ALA Mid-Winter, 2009“:

…Indexing with Solr/Lucene works well… 

Linked data is a new name for the Semantic Web …

Blogging is peaking…The Blogosphere is here to stay, yet people have discovered that it is not very easy to maintain a blog for the long haul... 

Word/tag clouds abound… 

‘Next Generation’ library catalogs seem to be defined… 

SRU is becoming more viable… 

The pendulum of data ownership is swinging - I believe it was Francis Bacon who said, “Knowledge is power”. In my epistemological cosmology, knowledge is based on information, and information is based on data. (Going the other way, knowledge leads to wisdom, but that is another essay.) Therefore, he who owns or has access to the data will ultimately have more power. Google increasingly has more data than just about anybody. They have a lot of power. OCLC increasingly ‘owns’ the bibliographic data created by its membership. Ironically, this data — in both the case of Google and OCLC — is not freely available, even when the data was created for the benefit of the wider whole. I see this movement akin to the movement of a pendulum swinging one way and then the other…When data and information is ‘owned’ and ‘sold’ an environment of information have’s and have not’s manifests itself. Ultimately, this leads to individual gain but not necessarily the improvement of the human condition as a whole.

The Digital Dark Age continues - We, as a society, are continuing to create a Digital Dark Age. Considering all of the aspects of librarianship, the folks who deal with preservation, conservation, and archives have the toughest row to hoe. It is ironic. On one hand there is more data and information available than just about anybody knows what to do with. On the other hand, much of this data and information will not be readable, let alone available, in the foreseeable future





Twitter at Top of TechCrunch List–5 Ways to Find Twitter Apps…01.10.09

10 01 2009

TechCrunch post “5 Good Ways To Discover Twitter Applications” by Robin Wauters says:

Twitter, runner-up for best overall startup and winner of the best startup founder(s) at the Crunchies 2008 awards ceremony last night, was without a doubt one of the most talked about web companies last year, and we don’t see that changing much in 2009…

The most interesting thing about Twitter, of course, is the number and quality of both web-based and desktop applications that make use of Twitter’s API and growing user base to create a better user experience or make it even more useful by adding features. So it’s a shame to see Twitter itself feature only 12 out of hundreds of tools.

So here are five good ways to keep abreast of the newest and best Twitter applications:

The Twitter Fan Wiki is where you’ll find most Twitter applications, and lets registered users add or edit entries. The wiki site has the most extensive list for sure, but only provides a one-line description without any visuals so it’s not the most fun to browse. Also, no RSS feed!

Twitdom is a new contender that bills itself as the Twitter Application Database. It’s still in beta but offers a smooth way of discovering new Twitter applications, sliced up in 5 categories and with a visual preview of what to expect. (RSS feed)

Twapps is similar to Twitdom but doesn’t have categories so it’s a little harder to find what you’re looking for. It currently lists only 57 applications but has admittedly only launched recently. (RSS feed)

TwitTown offers news about all things Twitter but also publishes Twitter Forge, a collection of Twitter apps nicely fit into 24 categories. Could use an update though. (RSS feed)

The Squidoo lense on TwitterApps lists about 275 tools with a short description but you can’t filter so it takes some time to find the one you’re looking for. (RSS feed)…”





Reference Service Debate Continues…01.10.09

10 01 2009

Meredith Farkas on Information Wants to Be Free has chimed and made some good points in with her response to the growing discussion on reference Separate but not equal? excerpted here:

“When I read David King’s post about Ask-a-Librarian services last week, I didn’t have a strong emotional response to it. That was, until he wrote a follow up which brought my attention to some of the responses people had made to it. With email reference, it’s pretty obvious that it’s not a synchronous medium. We try to get back to students as quickly as we can via email (and we staff it on weekends from home so that an email from Friday night doesn’t wait until Sunday night to get answered), but I’m pretty sure most patrons don’t expect to hear back from us with an answer within five minutes. I don’t think it’s ever taken us 48 hours to answer a student’s question (nor has it probably at many of the libraries that posted such a statement), and if it’s that complex a question, we certainly write to the student and let him or her know that we’re working on it. Like David, I think it’s a little weird to only accept certain types of questions via email, and in fact, I’d say that it’s pretty darn discriminatory. If you have a patron who is physically incapable of coming to your library or has a disability involving their ability to hear or speak, this may be the only way they can ask their question…”

Read the complete post to get a more balanced perspective on the debate.





What Would Make People Switch Search Engines?…01.10.09

10 01 2009

TechCrunch post TechCrunch Poll: What Would Make You Switch Search Engines? shows interesting results as seen from this excerpt:

“Although Google keeps gaining search engine market share, people’s loyalties are far from locked in. J.P. Morgan Internet analyst Imran Khan recently conducted a survey to see if Web consumers would be willing to switch search engines. He found that 62 percent would. The biggest reason that would cause them to change? Better search results (45 percent of all respondents said this would make them switch, and 48 percent of respondents who use Google as their main engine).

The responses, in order of popularity:

    Better results (45 percent).
    Nothing would make me change (38 percent).
    Faster response speeds to search (28 percent).
    Less cluttered results (27 percent).
    The ability to preview Web content (23 percent).
    Less clutter on search sites (27 percent)
    Results that include video, web, and music (12 percent)
    Other (1 percent)…”




SLA “Centennial Celebration” Website Online…01.10.09

10 01 2009

Stacey Greenwall reports Centennial Celebration Website

“This will officially be announced (along with a few other website enhancements) at the Leadership Summit in Savannah next week, but I thought the SLA blogging community might like a sneak peek at the RSS feedsoffered on the SLA Centennial Celebration website

The Centennial Celebration website is very much about member input–I hope you’ll share your ideas, stories, videos, and photos as the opportunity arises.  The video contest deadline is January 23, so you still have time to submit your entry and have a chance at big cash prizes.  Stay tuned for more exciting centennial activities throughout the year!”





What They Don’t Teach About Budgeting in Library School…01.10.09

10 01 2009

Here is an excerpt from an Info blog post Anne Turner and the “Why” Behind Public Library Budgeting“:

” …Library budgeting, Infopeople instructor Anne Turner suggests, need not be all that frightening or disheartening—even in the worst of economic times. It is, she says, all about ‘asking why,’ translating the answer to that question into something which helps others understand why services and projects should be funded, and keeping the effects of budget cuts visible so those served by libraries will understand what their tax dollars are—and are not—providing.

Working with a real live budget—it’s not what you get taught in library school…First you have to learn what you can change and what you can’t,’ she explained during a conversation late last month, on the final day of her 25-year tenure as Director of the Santa Cruz City-County Library System. ‘Part of the why is figuring out a way to translate, from the library’s point of view, why (something) is a problem and how to translate that for the board.’…

A common budgeting mistake, she suggests, is to try to make cuts in behind-the-scenes operations: ‘You have a lot of trouble getting behind the scenes services back later.

Cuts need to be visible,’ she counsels. ‘The public has to understand that the library can’t live on love alone.’…”





First Library App for iPhone…01.10.09

10 01 2009

From Paul Pival at The Distant Librarian [http://distlib.blogs.com/distlib/2009/01/dc-public-libra.html]:

“Aaron Schmidt blogs that the DC Public Library iPhone app is now available for download.  So I downloaded it and gave it a quick run through.  No bells and whistles, but it gets the job done.  Seems to only allow keyword searching at the moment – can’t search by author, etc.  You can place holds though, which is great.  I would love to have something like this for the Calgary Public Library, and hope to take a stab at developing something similar over the summer for the UofC… 

Here’s a series of screenshots showing what’s available.  I wonder if the interface sets a limit on searches though, as when I went back in to grab a shot of the holds page I kept getting a ‘no results’ message even on searches I had previously run.

     

Near as I can tell from the iTunes store, this is the first library application available. …”





A Blast from the Past…01.09.09

9 01 2009

I guess if you remember these like me, you’re definitely not a “Digial Native”:

card-catalogs

Source on Flickr: http://www.flickr.com/photos/22318342@N00/2984852347/

Of course, I also remember these:

punch-card

Please do not bend, fold, spindle or mutilate.”

Source on Flickr: http://www.flickr.com/photos/binaryape/458758810/





2009 “Deep Web” Resources…01.09.09

9 01 2009

I recently came across the “Deep Web Research 2009” report from Marcus P. Zillman which he describes as “…This guide is designed to provide a wide range of resources to better understand the history of deep web research. It also includes various classified resources that allow you to search through the currently available web to find key sources of information located via an understanding of how to search the ‘deep web’.

This Deep Web Research 2009 article is divided into the following sections:

  • Articles, Papers, Forums, Audios and Videos
  • Cross Database Articles
  • Cross Database Search Services
  • Cross Database Search Tools
  • Peer to Peer, File Sharing, Grid/Matrix Search Engines
  • Presentations
  • Resources – Deep Web Research
  • Resources – Semantic Web Research
  • Bot Research Resources and Sites
  • Subject Tracer Information Blogs…”

The report can be found here: http://www.llrx.com/features/deepweb2009.htm





Ex Libris Rosetta Released–Digital Preservation System (DPS)…01.09.09

9 01 2009

From an Ex Libris press release yesterday [http://www.exlibrisgroup.com/?catid={916AFF5B-CA4A-48FD-AD54-9AD2ADADEB88}&itemid={9B1F2C8A-3B03-459F-A2B4-4425A4D79689}]:

“…Ex Libris™ Group is pleased to announce the release of Ex Libris Rosetta for digital libraries, which will providenational and academic libraries and archives around the world with a solution to support their task of collecting and preserving cumulative knowledge in digital format for the enjoyment and use of generations to comeJust as the Rosetta Stone held the key to enabling early 19th century scholars to understand Egyptian hieroglyphic script, which died out in the fourth century AD, Ex Libris Rosetta provides today’s libraries with the infrastructure and technology needed to preserve and facilitate access to and understanding of the digital collections under their guardianship–in perpetuity.

 

Ex Libris Rosetta supports the acquisition, validation, ingest, storage, management, preservation and dissemination of different types of digital objects while enforcing the relevant policies that can vary from one institution to another. Numerous people within and outside of the institution can contribute to the system. Objects are first loaded to a depository, in which the validity and origin of the assets are verified, enabling the institution to record when, how, and by whom the item was created. These assets are then enriched, to ensure that the institution has all of the descriptive and technical metadata needed to preserve the assets for the long-term. Finally, digital resources are saved in a sustainable format, and continually evaluated to guarantee their ongoing usability.

Based on the Open Archival Information System (OAIS) model and conforming toTrustworthy Repositories Audit and Certification (TRAC) criteria, this end-to-end solution offers full security, auditing, and integrity checks that maintain the safety of collections over time. A set of tools including Application Programming Interfaces (API) and deep linking through persistent identifiers, enable institutions to make their collections even more easily accessible to users…”





Increased Library Usage–Is Management Ready?

9 01 2009

The Librarian By Day makes some good points today in her post “Library usage will go up during a recession – management are you really prepared?” which is excerpted here:

“I’ve seen many news articles and video lately about usage of libraries increasing during a recession. I’ve personally noticed my library seems busier.  While many have celebrated the increase of use and the public attention we so rightly deserve, we also need to consider the down side.  Our funding might be cut, the public is less likely to approve bonds or tax levies to increase services, in some cases staff may be laid off.  Libraries are masters of doing more with less and we are really going to need that skill now.

The other side of recession is that it causes stress.  Patrons are likely to be less happy about paying their fines and, in general, be a little more on edge.  Staff are aware of the news and what is happening, even those who feel secure in their jobs, have family and friends who have been affected.  

So why am I asking management if they are ready?  All of this stress means an increase in irritable, angry, demanding, stressed out patrons who are rubbing up against your irritable, angry, tired, stressed out staff.  See where I’m going with this?…”





“Keep Your (Library) Job–A 10-Point Survival Guide…01.09.09

9 01 2009

I think the following excerpt from Fortune magazine [http://money.cnn.com/2009/01/06/news/economy/10.tips.fortune/index.htm] is relevant to us all since we all report to someone:

“…1. Create successes for yourself. They needn’t be earthshaking. ‘Just getting to the gym and working out when you didn’t feel like it will do,’ even if you have to squeeze it in at 5 a.m. says Bright. ‘When there’s a lot of negativity around, you need to find ways to feel successful.’

2. Set 30-day and 60-day goals. Share them with your boss and then, as you get closer to your targets, update him or her on that, too. ‘Not only will measurable progress keep you upbeat and creative,’ Bright notes, but in practical terms,’your boss needs to know what his department is accomplishing, so he has ammunition if someone wants to chop it in half.’ Gulp.

3. Watch your attitude. ’A pessimistic, bleak attitude makes it hard for people to work with you,’ Bright says. ‘And why be miserable eight hours a day, anyway?’

4. Keep your network active. ’People always talk about networking, but they don’t do it,’ says Bright. ‘I ask my clients to give me the names of five people they want to stay in touch with, and then make a plan for how they’re going to do that, whether it’s lunch or just a phone call.’ Always bring something of value to the conversation, even if it’s just a tidbit of information or the name of a useful contact.

5. Update your skills. ’Take a class, read a book, keep up with trade publications,’ Bright says. ‘You always want to be up-to-the-minute informed about what’s going on in your industry that could affect you.’

6. Make sure your work serves the larger goals of the organization. Take on as many responsibilities as you can, ‘especially the tasks no one else wants, like reporting to regulators,’ Bright suggests. ‘I had a client who did this and dodged a layoff.’ A word of caution, however: ‘At some point, do teach someone else how to do the extra tasks you’ve taken on, or you’ll never, ever get to take a vacation.’

7. For now, forget about work-life balance. A major preoccupation when the economy was humming along nicely, ‘having time for outside interests has to go right out the window now,’ says Bright. ‘You need to concentrate on doing whatever it takes to make yourself indispensable.’

8. Take a hard look at your finances. Do you have the resources to coast through a seven- or eight-month (or longer) job hunt? If not, it’s time to put yourself on a budget and stick to it. ‘And talk to your mate about finances,’ urges Bright. ‘Many high-ranking executives don’t’ – and then face shock and resentment at home when money gets tight.

9. Never badmouth anyone. ’If you can’t be positive toward someone at work, be neutral,’ says Bright. ‘In the next reorganization, the person you were trash-talking could be your new boss, and then you’re gone.’

10. Remember, in the knowledge economy, you are the product. So take care of yourself. Get enough sleep, eat right, and take time to work out a few times a week. ‘I had one client who was so nervous about everything that was happening around him, he gained 20 pounds,’ says Bright. ‘That’s not good for your health – and if you do have to get out there and market yourself, being overweight won’t do wonders for your confidence, either.’ In this job market, if heaven forbid you’re plunged into it, you’ll need all the confidence you can muster….”





Problems With Making Broad Generalizations About “Digital Natives”…01.08.09

8 01 2009

Chris Betcher, a digital native,  makes a good point about the danger of making broad generalizations in his The Myth of the Digital Native post which reminds me of the old axiom of what happens when you make an “ass“umption.  

Here is the beginning of the post but I would recommend reading the complete post

“We hear a lot about the notion of Digital Natives and Digital Immigrants, a concept originally suggested by Marc Prensky in a paper by the same name (PDF).  It makes an presumption that those born after the widespread introduction of digital technologies are somehow out of step with the world of technology, while those who were born and raised in the digital age are naturally able to function within it.  Prensky contends that these younger folk – the ‘natives’ – are born into a technology rich environment and are therefore akin to those who grow up natively speaking a given language, immersed in its use and able to converse fluently with it, while the ‘immigrants’ are like those who come to a foreign land and need to learn to speak a whole new language. He argues that the immigrants will always have a digital ‘accent’, and therefore their non-native heritage will always be conspicuously obvious.

To be a native implies that you are not only comfortable, but knowledgeable about the culture in which you have grown up. Being a native – of a country for example – suggests that you know the words to the anthem, have an idea about your country’s history and geography, that you have become steeped in its many traditions, culture and language.  It suggests that a certain amount of understanding and knowledge comes from being immersed in it, such that you may not always know how you know things, but you know them nonetheless.

The Natives vs Immigrants concept serves as a neat, tidy metaphor that is useful on a basic level to help understand some of the differences between Gen-Y and those who grew up in the primitive pre-Google world.  However, the problem with the metaphor is that while it’s neat and tidy, it is demonstrably wrong on so many levels…”





“Did You Know 3.0″ Latest Version Upgrade…01.08.09

8 01 2009

The following video “Did You Know 3.0“ discusses “every point a tech teacher/coordinator/director was trying to get across to non-technical people.  This powerpoint was later converted to flash (2.0 version) and now has again been REVISED WITH NEW STATS…” according to “The Life and Times of a Digital Immigrant” blog [http://felicia.edtechteachers.com/?p=183].  

Check it out:





“That All May Read”–The NLS…01.08.09

8 01 2009

Today I wanted to highlight and remember the important “National Library Service for the Blind and Physically Handicapped (NLS)” [http://www.loc.gov/nls/] which seems to be an often sadly under appreciated, under promoted and overlooked resource whose increasingly worthwhile work as our population grows and ages is stated as follows:

“Through a national network of cooperating libraries, NLS administers a free library program of braille and audio materials circulated to eligible borrowers in the United States by postage-free mail.”

From their “About” page:

“The mission of this web site is to provide program users, librarians, and the public a wide range of access to NLS publications, program information, and bibliographic data.

Target Audiences

  • NLS program users
  • Potential NLS program users
  • Librarians and other professionals assisting program users
  • Friends and relatives assisting program users
  • General public”

An intial impression of a visit to their website would lead one to believe they could use some help on several fronts.





“History of the Internet” video…01.07.09

7 01 2009

Uploaded 5 Days ago to Vimeo [http://vimeo.com/2696386]:

The “History of the Internet” is an animated documentary explaining the inventions from time-sharing to filesharing, from Arpanet to Internet.

View the “History of the Internet” video by PICOL inventor Melih Bilgilhttp://vimeo.com/2696386





Library Mobile Access…01.07.09

7 01 2009

This is an interesting real-life bit fromLibrary Geek Woes” [http://librarygeekwoes.blogspot.com/] today:

“I had a brief, but enlightening conversation with a friend who works in libraries. He is the proud owner of an iPhone. Here is his take on his device and the public library:

‘I just realized that my iPhone is triggering stress and frustration. It is making real for me everything that people have been saying for YEARS about mobile computing.

Which is making me recall with renewed energy how stupid and backwards libraries and library support industries are.

I can’t read OverDrive ebooks on my iPhone.

I can’t send SMS notices to my patrons. III has a thing I can buy for $7500 a year which MIGHT be worth it, except as far as I can tell it doesn’t replace the mailed/emailed hold notice, it just sends another one. So this saves me work and postage how?’

This commentary is from a library employee. What do you think other iPhone owners are saying about your library’s resources? If they even use them…considering that most probably aren’t accessible on what is likely their most important personal device. Something we need to be thinking about more.”




Another Story on NPR About Libraries…01.07.09

7 01 2009

From The Diane Rehm Show today on NPR:

“The Role of Libraries in Economic Hard Times”

“Libraries today have become multimedia centers, offering not only books but DVDs, e-books and Internet access. They can also be an especially important community resource during times of economic hardship. A look at the future of libraries in a slowing economy.

Listen to this segment:





Overlooked Interview with Stephen Abram…01.07.09

7 01 2009

I came across this very good and interesting interview with Stephen Abram regarding his entry into librarianship, public speaking, etc. which I had not seen before now.  Stephen is a previous SLA and CLA president and is still the “VP of Innovation” at SiriDynix. 





Daily Routine…01.07.09

7 01 2009

I like Benjamin Franklin’s daily routine [from Daily Routines] which is worthy of emulation:

franklinday





Libraries in an “Always On” Culture…01.07.09

7 01 2009

Lorcan Dempsey pointed out today [http://orweblog.oclc.org/] an interesting article entitled “Always on: libraries in a world of permanent connectivity“:

“The January issue of First Monday has appeared and I am pleased to have an article in it about libraries and mobile communications. Here is the abstract:

Mobile communication has been more widely adopted more quickly than any other technology ever (Castells, et al., 2007). It represents a diffusion of communications and computational capacity into a growing part of our research, learning and social activities. It has resonated with emerging youth behavior, providing support for distinctive patterns of social interaction and group formation, information use and personal expression.

Diffuse networking changes how we coordinate our resources to achieve goals. For example, our use of time and space changes. Timeshifting is routine as students may listen to or watch lectures in the gym or on the train. The use of space to support ad hoc rendezvous and social learning is becoming more important.

As networking spreads, we have multiple connection points which offer different grades of experience (the desktop, cell phone, xBox or Wii, GPS system, smartphone, ultra–portable notebook, and so on). While these converge in various ways, they are also optimized for different purposes. A natural accompaniment of this mesh of connection points is a move of many services to the cloud, available on the network across these multiple devices and environments. This means that an exclusive focus on the institutional Web site as the primary delivery mechanism and the browser as the primary consumption environment is increasingly partial.

Students are results–oriented and value convenience. This emphasis coupled with the design constraints on some devices promotes a need to get to relevance quickly. Socialization, personalization and location awareness become very important.

Libraries have been working to develop network–ready services. Mobile communication intensifies this activity and adds new challenges as they look at what it means to be mobile–ready. This has organizational implications as a shift of emphasis towards workflow integration around the learner or researcher creates new relationships with other service organizations on campus. It also has implications for how space is used, for library skills, and for how collections are developed. We can see the impact of mobile communication on services in two ways. First, services may be made mobile–ready, as with special mobile interfaces for library services, alerting services, and so on. Second, mobilization continues the restructuring of services, organizations and attention that networking has brought about. Think here of how to socialize and personalize services; how to adapt to collection and service use which spans personal, institutional, and cloud environments; how to position and promote the library ‘brand’ as services become atomized and less ‘visible’ on the network; and more complex questions about what best to do locally and what to source with collaborative arrangements or third parties. [Always on: libraries in a world of permanent connectivityFirst Monday, Volume 14, Number 1 - 5 January 2009]…”





“The Web is Agreement” by PSD…01.06.09

6 01 2009

This is the first time I saw this image and I liked the detail so much I thought I would post it.  Go to the Flickr image for more detail at http://www.flickr.com/photos/psd/1805709102/

the-web-is-agreement

The Web is Agreement by psd, Some Rights Reserved





Strong Correlation Between “Knowledgeable”, “Caring” and “Courteousness” in Reference Research Results…01.06.09

6 01 2009

The following is from Brian Mathews’ post today on his Ubiquitous Librarian blog [http://theubiquitouslibrarian.typepad.com/the_ubiquitous_librarian/] discussing his research results regarding the perception of “friendliness” in the reference interview:

“…It started with a question:  is there a connection between how knowledgeable a person is perceived with the level of friendliness that they offer. Another way of looking at: during a customer service interaction, do we perceive people who are nice to be more competent?  My hypothesis was that there would be a strong correlation in the LibQUAL+ data between “knowledgeable” and “caring” or “courteousness.” I was partially correct.

I looked at the undergraduate data from 84 schools (mostly ARL) and ran the correlation formula on the perception ratings for all of the customer service questions. I compared them with ‘employees who have the knowledge to answer user questions‘ and here is what I got back:

  • .8225 ‘Employees who understand the needs of their users.’
  • .7707 ‘Employees who deal with users in a caring fashion.’
  • .7555 ‘Readiness to respond to users’ questions.’
  • .7525 ‘Employees who instill confidence in users.’
  • .7332 ‘Willingness to help users.’
  • .7185 “Employees who are consistently courteous.”
  • .7112 “Dependability in handling users’ service problems.”
  • .6622 “Giving users individual attention.”

So there you have it. Show someone that you understand their question, their problem, or their need, and you will appear more intelligent. Just because you have a PhD or an advanced degree doesn’t mean you are an expert in a patron’s eyes. It is the person who is empathic and guides them along that is perceived to have the answers… 

It is interesting that the ‘individual attention’ correlation scored so low. For years it seems that librarians have been pushing the one-on-one research consultation, but maybe that is not as important as we thought. It’s convenient for us with our busy schedules, but when looking at all the other factors, it had the lowest connection to being perceived as knowledgeable. Something to think about.”





“Role of Libraries in the 21st Century” on Walt Bodine Show…01.06.09

6 01 2009

Listen to yesterday’s Walt Bodine Show on KCUR [http://www.kcur.org/WaltBodineArchive.html] (NPR Radio in Kansas City, MO) on the role of libraries in the 21st century:

“The library is not just a house to books. We rely on public libraries for access to information, entertainment, educational enlightenment and a sense of community. As technological advances bring new ways to archive and share information, we take a look at the new world of libraries in a technological age.  Join us for a discussion on the role of Libraries in the 21stCentury. 

GUESTS
Crosby Kemper III, Chief Executive of the Kansas City Public Library
Josh Neff, Web Content Developer at the Johnson County Library

Hour 1 : http://archive.kcur.org/kcurViewDirect.asp?PlayListID=6263





Hu’s on First–Internet Filtering 2.0…01.06.09

6 01 2009

I really got a huge kick (“Oh, the hilarity!”) out of the effing librarian’s post today entitled “China is Our New ISP” [http://effinglibrarian.blogspot.com/so I hope he doesn’t mind me duplicating it here–I wouldn’t want to get on his bad side if you know what I mean:

Our librarians are tired of dealing with porn. If we don’t filter out the porn, we have to endure accidental glances at ‘scat’ video and deal with the many patron complaints; but if we filter, we get that usual holier-than-thou look down their noses attitude from the ‘true’ librarians, the guardians of free speech.

So from this moment on, we will cease filtering the Internet. But we will also block the porn. Because we’re moving our server to China. Thank you, China, for blocking all the porn.

Now we can have the best of both worlds: no porn plus no guilt. If someone wants to complain that he can’t use Google Images, we refer him to Hu Jintao, General Secretary of the Communist Party of China, President of the People’s Republic of China.

Who do I contact about lifting the filter?

That’s right?

Who?

Yes.

What?

No, Hu.

Who?

Of course.

Oh, the hilarity!

And yes, China also blocks the BBC and CNN and Greenpeace and the Library of Congress and… but really, it’s worth it.

Oh, and here’s a tip: if you use Babel Fish to translate Chinese to English, make sure you pick the correct option otherwise you get an official government document that reads,’…male faints luxuriantly … offer a sacrifice to the fat flower bud to indulge in wine … forgives the auspicious clam… to chase the silkworm… to stare friendly decorates a grain of nosebleed… sweet wine hemorrhoids…’

But choosing the correct translation tool doesn’t do much better, ‘The Internet illegal and the bad information complaint center simultaneously announced the first batch of existence to violate the common courtesy, to impair the young people physical and moral integrity massively the vulgar content 19 websites.’

So when patrons complain about the filtering, we’ll just hand them this (again, translated):

The Internet illegal and the bad information complaint center requests the above website, cleans up the bad vulgar information earnestly, and asks the web cam inspector general to clean up the effect. The public may land the central website (the http:// net.china.com.cn), then the click ‘reports the entrance’, according to the prompt filling in related content, does not need to register.”

 

Who’s on first?





Advice for Librarians on Staying Relevant in 2009…01.06.09

6 01 2009

Excellent advice today, especially for special librarians, come from The Strategic Librarian [http://strategiclibrarian.com/2009/01/06/using-strategy-to-stay-relevant-in-2009/] whose main points  from “Using Strategy to Stay Relevant in 2009” follow below.  It would be worthwhile reading the complete post.

Find out how the firm’s strategy has changed…

Demonstrate that you are a leader and a strategic one at that…

Ask, ‘What can I do?’ or ‘What can my department do?’

Involve your staff…

Do less with less…

Assist your staff during any transition…

Make your services and staff relevant…

Consider using a consultant to assist you with determining the actions you need to take… 








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