The above is from Things that happen elsewhere – user studies say on the hangingtogether blog based on “OCLC Research just completed a symposium on user studies for the RLG Partnership.” The post relates:
“…Community does not happen in the catalog...”
Our investments in catalog-based social tools should be minimal. The valence of the catalog and passion don’t make for a combination. Our investments should follow the contour of expectations. Those expectations can be understood through good user studies. Those user studies don’t have to be done locally and rarely have to be repeated. Our resources should go to structuring our assets so the passionate can take them where they are best used. And users know best where that is>”
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