Librarians and Commercial Mobile Reference Services like KGB…03.16.09

16 03 2009


TTW Contributor Kyle Jones on Tame the Web points out the commercial mobile reference service KGB — Knowledge Reference Bureau today in his post KGB Answers your Text Messages and asks the questions “What about the reference desk?  Why not ask a librarian?…how libraries should respond?”  

He goes on to say, “…KGB has created a marketing campaign, traveled the country, and has a very clear brand.  If libraries are to create their own ‘KGB’ service it will all come down to how it is pushed to the user and the community the library serves…Should libraries respond to KGB and offer their own text reference services?”



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