San Jose Public Library Begins Text a Librarian Service…08.18.09

18 08 2009


From the Librarian in Black today:

Today our library, the San Jose Public Library, launched our new Text a Librarian service. As far as I can tell, we’re the first public library in California to offer text messaging services.

Here are the details:

The service is run through Mosio’s Text a Librarian.

Text your question to 66746 and start the message with AskSJ

The library responds to the user through the interface of our choice (web browser, email, IM, or text messaging) and the answer shows up to the customer as a text message

Customers are encouraged to add 66746 as a contact for easy future access

The library currently is answering questions from 1-6pm, Monday-Friday

The service is completely secure & private – customers are assigned random user IDs so the library staff don’t see phone numbers connected with questions

The service is mobile carrier certified, so we don’t need to worry about Verizon or AT&T blocking our number from sending messages to customers.

It’s staffed jointly with the San Jose State University Library librarians and a number of our public library staff at our main King Library and at our many branches…”




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