How to Embrace Complaints and Turn Bad News to Good New

1 10 2015


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24 11 2016
Week: 36,37,38,39,40, 41,42,43&44: DPLA With New Self-Guided Curriculum, Studying Library Users For Better Customer Experience, | Library Blogs Buzz Weekly

[…] How to Embrace Complaints and Turn Bad News to Good New (Lonely Wolf Librarian) If you dont know how important Customer Experience is consider this: 80% of companies say they deliver exceptional customer service, only 8% of their customers agree. […]

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