San Jose Public Library Begins Text a Librarian Service…08.18.09

18 08 2009

text_librarian

From the Librarian in Black today:

Today our library, the San Jose Public Library, launched our new Text a Librarian service. As far as I can tell, we’re the first public library in California to offer text messaging services.

Here are the details:

The service is run through Mosio’s Text a Librarian.

Text your question to 66746 and start the message with AskSJ

The library responds to the user through the interface of our choice (web browser, email, IM, or text messaging) and the answer shows up to the customer as a text message

Customers are encouraged to add 66746 as a contact for easy future access

The library currently is answering questions from 1-6pm, Monday-Friday

The service is completely secure & private – customers are assigned random user IDs so the library staff don’t see phone numbers connected with questions

The service is mobile carrier certified, so we don’t need to worry about Verizon or AT&T blocking our number from sending messages to customers.

It’s staffed jointly with the San Jose State University Library librarians and a number of our public library staff at our main King Library and at our many branches…”

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MyInfoQuest Presentation – “A Collaborative Project from a Librarian’s Perspective…07.30.09

30 07 2009

Thanks to IamLibrarian for posting this presentation about MyInfoQuest by Alison Miller.  In a recent post, I highlighted the MyInfoQuest service.
View more presentations from Alison .




My Info Quest Launches Text Reference Service Today…07.21.09

21 07 2009

MyInfoQuestLogotransparent

From the MyInfoQuest release information:

“…Starting today, patrons of approximately 50 libraries from all over the US will be able to text a question to (309) 222-7740 and a real, live librarian will respond within minutes. The service is free of charge, but standard text messaging rates do apply. Staffed by librarians from around the country, answers are sent to cell phones by librarians in 320 characters or less, or the equivalent of two 160-character text messages…

The hours of service will be Monday through Friday, 8 a.m.-10 p.m. and Saturday 9 a.m.-5 p.m…”





MyInfoQuest – Collaborative Text Reference Service…07.02.09

2 07 2009

MyInfoQuestLogotransparent

Welcome to My Info Quest!

Here IamLibrarian blogs about the new “Infoquest collaborative text messaging project which will kickoff on July 20, 2009“:

“The time is approaching…MyInfoquest will launch on July 20th.  We currently have 36 libraries participating in this collaborative text reference service.  The advisory committee and subcommittees have been meeting regularly and working hard.

This project is a pilot project slated to run through December, 2009.  We are working on securing funding to continue the service.  One of the ways that we are doing this is through an upcoming conference “The Handheld Librarian.”  This is a one-day, virtual conference offering presentations on a wide variety of topics…”

This is from MyInfoquest page:

On the go and need an answer? Text your question to an InfoQuest librarian and have the answer delivered to your phone in any zone with My InfoQuest: txt 4 answers!

  • Call 309-222-7740 and enter your library’s code – after July 20, 2009
  • Txt your question
  • A librarian will text an expert answer within 10 minutes during the hours of service
  • It’s easy and accurate!

InfoQuest is brought to you by your library!

Visit here for a list of participating libraries.





“Library Websites for Mobile Devices”…06.20.09

30 06 2009

opaciphone

Here is an excerpt from the Centered Librarian‘s post Library Websites for Mobile Devices which is worth reading completely:

“The Mobile Libraries Blog has an executive summary of the University of Cambridge’s M-Libraries: Information Use On The Move report from the Arcadia Programme. While there’s a substantial list of ways to integrate mobile devices with libraries to better serve patrons, one of the simplest things – ‘Ensuring that the library website is accessible and will resize to smaller screens…to be ready for increasing numbers of netbook users and mobile internet users in the next few years’ – may be the most difficult thing for some institutions. The difficulty is not technical, but a combination of internal politics and marketing…”





Roving Reference and Other Tools…06.26.09

26 06 2009

WebLibraryPDA_ProdLogo

From Justine Shaffner, the Librarian is IN, comes this from her post New Roving Reference and Assistive Technology Tools:

“Back in the days when libraries weren’t quite so busy, if I didn’t have a constant stream of questions at the reference desk, I’d get bored and start trawling the stacks for people who looked confused.  I was delighted when we got a tablet computer as I no longer had to drag the patron over to a PAC or run between them and my computer for call numbers and answers. Having the internet with me at all times helped a lot when I needed to show the customer searching the art books for Van Gogh’s Starry Night how easily she could find it on Google Images, but while I could see the same catalog interface as our patrons, there wasn’t a way in to the staff side of our materials database.  That put a damper on my speed as quick, powerful searches and circulation functions still had to be done from the reference desk.

So I was intrigued by three of the products in the May/June 2009 issue of Public Libraries. EnvisionWare now has a LibraryPDA(TM) that can evidently do all staff side functions (plus inventory).  And for those of you with a SirsiDynix ILS, there’s Horizon PocketCirc 1.0 with functions similar to the LibraryPDA but with remote access also available, so you no longer have to write down titles and barcodes while checking out books at a school, offsite program or town event.

The third product would be great not only for visually challenged patrons, but also for commuters wanting to make effective use of travel time. ReadSpeaker works with WilsonWeb’s many full text databases and converts articles into audio for immediate listening (will wonders never cease – let’s hope all our database vendors follow suit)…”





First “Handheld Librarian Conference”…06.18.09

18 06 2009

handheld

This is from The Handheld Librarian Conference website:

The Handheld Librarian 2009 – An online conference about Mobile Library Services

More people than ever are using mobile devices for a wide variety of purposes including communication, internet access, text messaging, and entertainment. It is important that libraries provide services on these devices as use increases.

The first ever Handheld Librarian Online on July 30, 2009 is the place to learn about these and other topics related to using wireless and handheld devices in your library. The program — sponsored by Alliance Library System, LearningTimes and Infoquest — will include a variety of ways to collaborate, network and learn from a great group of experts in the field. In addition to live interactive webcasts, we will have a collection of available resources, discussions boards, and access to the recording of all live events for one year after the conference.”